Pinkberry Sucks

Yogurt, or whatever their lawyers are calling it now, is super tasty. Prices are horrible, but whatever. Los Angeles. It can't all be In N Out.

What sucks though, is the staff. The reason Pinkberry has lines at every store is not it's popularity. Pinkberry has lines because the 4 plus people behind the counter supposedly working in tandem are hand selected to be the slowest most inefficient people available in the greater LA area.

It's a glorified soft serve stand, and yet it takes me an average of 5 minutes to receive my frozen treat.

Steps go like this:
Order. One flavor (of two), three toppings (of around 20, all easily visible behind the glass counter), pick size.
Proper cup gets filled to proper size w/ frozen yogurt/whatever
Toppings are spooned on
Treat handed to customer.

It took me longer to type that than it should to produce the actual result.

I've had it take 10 minutes before. I don't care how many people you have. It takes that machine about 10 seconds to poo out a large, at which point your only task is to walk the three feet over to the topping area and scoop that business up. Under a minute. And you have 4 people back there, so two take orders, two produce the results. You're looking at 2 people served per minute, probably more if you take your job seriously.

Pinkberry sucks because it's the perfect example of something that was a decent product, taken the "FU, you'll buy it" attitude and become a dot com in 1999.